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Services and Guarantees

Order by Phone
Call Zondervan ChurchSource at 1-800-727-3480 (24 hours a day, 7 days a week) and provide the source code number listed on your promotional materials to receive discount prices. Our customer care representatives can help you order Zondervan and Zonderkidz products as well as Inspirio gift items. Case quantities of any item are available at higher discounts, so please call for assistance on bulk orders.

 

Order Online
If you know the ISBNs of your products, go to the quickorder  page, fill out the ISBNs, and proceed through checkout. If you are not sure of the product ISBN, use the search function to locate the specific product and click on the "place in cart" button and proceed through checkout. Please note that website prices may not match your catalog or other promotional pieces, so enter the source code listed on the back cover when you check out. Whichever price is lower will apply. 

 

Order by Fax
For your convenience, we accept orders by fax 24 hours a day. Copy and complete the catalog order form and send it by fax to 1-610-532-9001. Be sure to include your daytime phone number so we can call you with questions or clarification.

 

Order by Mail
Copy, complete, and mail the catalog order form to Zondervan ChurchSource, P.O. Box 668, Holmes, PA 19043-0668.

 

Canadian and International Orders
All prices are shown and must be paid in U.S. dollars. For service, freight costs, and assistance on Canadian and international orders, please call 00-1-610-532-1249. Our knowledgeable customer care representatives will be glad to answer your questions. Canadian orders will be sent directly to you via UPS expedited shipping with guaranteed 3-5 day delivery. Benefits of this service include UPS tracking service, duty-free shipping, no brokerage fee, and payment of GST and provincial taxes. Additional charges for custom fees or taxes may be due at the time of delivery to other international customers.

 

Need More Help?
If you’re still undecided or need to know more about our products, call customer relations (1-800-727-3480) on weekdays from 8:00 a.m. to 6:00 p.m. Eastern Standard Time for personalized assistance or email and we’ll send a prompt response.

 

Instant Credit to Churches!
Zondervan ChurchSource offers interest-free credit to churches and organizations! There’s no charge for application or membership! Simply ask us to bill your account and an invoice will be included with your shipment. Orders by individuals must be prepaid by check, money order, or credit card. If you prefer to use a credit or debit card, we accept VISA, MasterCard, American Express, and Discover.

 

100% Satisfaction Guarantee
We want you to be satisfied with your purchase from Zondervan ChurchSource. If your purchase does not meet your ministry needs and expectations, please return it within 30 days for an exchange or 100% refund of the purchase price. If your order is received damaged, defective, or not as you requested, please return it to us using the Customer Care Action Form on the reverse side of the invoice provided with your order. We will send a replacement or credit your account according to your instructions. Your complete satisfaction is our goal.

The address for return shipments is: Zondervan ChurchSource, Returns Department B-41, 5249 Corporate Grove SE, Grand Rapids, MI 49512.

 

Delivery Guarantee
We ship most orders by UPS ground service from our warehouse within 48 hours of receipt. If an item is out-of-stock at the time your order is received, but is due to arrive in our warehouse within 90 days, we will notify you with a postcard and automatically ship it when it becomes available. New products will be shipped upon publication release. You will not be billed until the item is shipped.

 

Rush Delivery
In a hurry? Call to request overnight or second day service. The order must be placed before 2:00 p.m. Eastern Standard Time to ensure rush same day shipment or second day service. Appropriate charges will be added to your invoice. Rush delivery is not available to our Canadian or other international customers.

 

Bible and Book Imprinting
Any Zondervan book or Bible can be imprinted with a name or custom message, so personalize your selections for yourself or your ministry! Our imprinting service uses gold and silver lettering to match the product cover or page gilding. You may choose block or script font. Standard formatting is mixed case (initial letter in capital then lower case) unless you request all capital letters. The cost of imprinting is based on the quantity of products with the same message—the more you order, the more you save! All imprinting orders must be pre-paid by check or credit card.

 
 
1-800-727-3480