Zondervan’s manufacturer’s warranty provides coverage for defective bindings on hardcover, softcover, and Leather-Look™ Bibles for four years and on bonded and top-grain leather Bibles for six years. This warranty does not apply to normal wear.

A lifetime warranty applies to defects within Bibles and books – examples: missing pages, chapters, or books, collating errors, and pages bound upside down.

CARE - We suggest loosening the binding of your new Bible by gently pressing on a small section of pages at a time from the center. To ensure against breakage of the spine, it is best not to bend the cover backward around the spine or to carry study notes, church bulletins, pens, etc. inside the cover. Because a felt-tipped marker will “bleed” through the pages, we recommend use of a ball-point pen or pencil to underline favorite passages. Your Bible should not be exposed to excessive heat, cold, or humidity.

To request a replacement for your defective product, please print out the request form. Click here for the form >> (PDF)

Once you have completed all fields in the form, please send the form, along with the copyright/title page of your defective book/Bible to the following address:

Zondervan Customer Care B-20
5300 Patterson Ave SE
Grand Rapids, MI 49530

You will receive an email confirmation from Zondervan upon receipt of your request form. Please note that your request will not be processed without the copyright page as a proof of purchase. If for some reason your copyright page is no longer available, please submit a message to our Customer Care Team and we will try to accommodate your request as best as possible.

Thank you!